Privacy Policy – cbc77
Your privacy matters. This policy explains exactly how cbc77 collects, uses and safeguards your personal information when you use our platform.
Introduction
This Privacy Policy ("Policy") describes how cbc77 ("we", "us", "our") collects, uses, stores, and protects the personal information of players and website visitors ("you", "your") who access or use the cbc77 platform at cbc77.com. This Policy forms part of our Terms and Conditions and should be read together with them.
By registering an account or using the cbc77 platform, you acknowledge that you have read and understood this Policy and you consent to the collection and use of your personal information as described herein. If you do not agree to the practices described in this Policy, you must not use the cbc77 platform.
cbc77 is an adult gaming platform. We collect date of birth information during registration and use it to verify that all players meet the minimum age requirement of 21 years. Players who do not meet this requirement will have their accounts closed and personal data handled in accordance with Section 7 of this Policy.
Information We Collect
cbc77 collects personal information from you in the following two categories: information you provide to us directly, and information we collect automatically when you use the platform.
Information You Provide Directly
- aRegistration data: full name, date of birth, mobile phone number, and the mobile financial service account details (bKash, Nagad, Rocket or Upay) used for transactions.
- bIdentity verification (KYC) documents: government-issued national ID card, passport or driving licence, and any supporting documents required to verify your identity and age.
- cSupport communications: any messages, complaints or enquiries you submit to the cbc77 support team via email or the in-platform support channel, including the content of those communications and any attachments.
- dResponsible gaming requests: self-exclusion preferences, deposit limits, session time limits and any other player-protection settings you configure within your account.
Information Collected Automatically
- aDevice and technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile carrier information. This data is used for fraud prevention, security monitoring and platform optimisation.
- bUsage and behavioural data: pages visited, games played, wagers placed, session duration, click paths and navigation patterns within the cbc77 platform. This helps us improve the player experience and identify unusual activity.
- cCookies and local storage: session cookies, persistent cookies and similar tracking technologies. Full details are provided in Section 6 of this Policy.
How We Use Your Information
cbc77 uses the personal information it collects for the following purposes. We process your data only where we have a legitimate basis for doing so, such as performing our contract with you, complying with a legal obligation, or pursuing a legitimate interest that does not override your rights.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, date of birth, mobile number, payment details |
| Identity verification (KYC) and age verification | ID documents, date of birth, mobile financial service account details |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Fraud prevention and security monitoring | IP address, device data, behavioural data, transaction patterns |
| Customer support and dispute resolution | Support communications, account data, transaction history |
Payment Data & KYC Verification
When you make a deposit or withdrawal on cbc77, your mobile financial service details (bKash, Nagad, Rocket or Upay account number or mobile number) are collected and stored. This information is used solely for the purpose of processing your financial transactions, verifying that your payment account is registered in your own name, and conducting anti-money-laundering checks in line with our obligations.
Identity documents submitted for KYC verification are stored securely for the duration required by applicable law. We use a combination of automated systems and manual review to process KYC submissions. Documents are not shared with any third party except where required to fulfil our legal obligations, such as responding to a lawful request from a financial intelligence unit or law enforcement authority.
cbc77 does not sell, rent or trade your personal data — including your payment details and KYC documents — to any third party for commercial purposes. Your financial and identity data is used exclusively for the operational and compliance purposes described in this Policy.
Sharing Your Information
cbc77 does not sell your personal data. We may share your information only in the following limited circumstances:
- 1Service providers and technology partners: We share data with trusted third-party vendors who provide services on our behalf, including payment processing (bKash, Nagad, Rocket, Upay), game platform providers, fraud detection systems, and cloud infrastructure. These vendors are contractually bound to use your data only for the specific purpose we have engaged them for and are not permitted to use it for their own commercial purposes.
- 2Legal and regulatory obligations: We may disclose your personal data to government authorities, financial intelligence units, law enforcement bodies or regulatory agencies where we are required to do so by law, court order or other binding legal process. This includes compliance with anti-money-laundering regulations applicable in Bangladesh.
- 3Business transfer: In the event that cbc77's business is acquired by or merged with another entity, your personal data may be transferred to the successor organisation as part of that transaction. In such a circumstance, we will notify you before your data is transferred and before it becomes subject to a different privacy policy.
- 4Fraud prevention and responsible gaming: We may share data with specialist fraud prevention agencies and responsible gaming support organisations where there is a legitimate and proportionate reason to do so, such as confirming a self-exclusion across multiple platforms or investigating suspected fraudulent activity.
In all cases where we share your data with third parties, we take steps to ensure that appropriate contractual, technical and organisational safeguards are in place to protect the confidentiality and security of your information.
Cookies & Tracking Technologies
cbc77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file placed on your device when you visit a website. We use three categories of cookies:
- aEssential cookies: These are required for the platform to function. They enable you to stay logged in to your account, maintain your session, and use core features such as making deposits and placing wagers. These cookies cannot be disabled without preventing the platform from working correctly.
- bAnalytics cookies: These help us understand how players use the platform — for example, which pages are most visited, how long sessions last, and where players navigate from. This data is aggregated and anonymised and is used only to improve the platform experience. You may opt out of analytics cookies by adjusting your browser settings.
- cSecurity cookies: These are used to detect and prevent fraudulent activity, including session hijacking and bot activity. They help us confirm that the person accessing an account is its legitimate owner.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the cbc77 platform. We do not use advertising or targeting cookies, and we do not permit third-party advertising networks to place cookies on the cbc77 platform.
Data Retention
cbc77 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or as necessary for the purposes described in this Policy. In practice, transaction records and KYC documents are typically retained for a minimum period of five years following account closure, in compliance with anti-money-laundering record-keeping requirements. Support communications are retained for a minimum of two years.
When your data is no longer required for the purposes for which it was collected and no legal retention obligation applies, we will securely delete or anonymise it. If you request account closure, we will deactivate your account promptly. However, certain data may be retained for the retention periods described above even after account closure where we are required to do so by law.
Your Data Rights
As a player on the cbc77 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the cbc77 support team using the email address provided at the end of this Policy.
- ✓Right of access: You may request a copy of the personal data we hold about you. We will respond to verified access requests within a reasonable timeframe, typically within 30 days.
- ✓Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain details directly through your account settings.
- ✓Right to erasure: You may request deletion of your personal data. We will comply with erasure requests where we are not required by law to retain the data. Note that certain records (such as transaction history and KYC documents) must be retained for the statutory periods described in Section 7.
- ✓Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to our processing it.
- ✓Right to data portability: Where technically feasible and where processing is based on your consent or on the performance of a contract, you may request that we provide your personal data to you in a structured, commonly used and machine-readable format.
To exercise any of these rights, contact our support team at [email protected]. We may ask you to verify your identity before processing any data rights request. We aim to respond to all requests within 30 days. If your request is complex or you have made multiple requests, we may extend this period by a further 30 days, in which case we will notify you.
Data Security
cbc77 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls that limit which staff members can access personal data, encrypted storage for sensitive data including KYC documents and payment details, and regular security reviews of our systems and infrastructure.
While we take all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. If you become aware of any security vulnerability or suspect that your account has been compromised, please contact cbc77 support immediately at [email protected] so that we can take prompt action to protect your account.
Third-Party Links
The cbc77 platform may contain references to game providers and payment partners. These third parties operate their own platforms and services under their own privacy policies and terms of service, which are independent of this Policy. cbc77 is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of cbc77.
Changes to This Policy
cbc77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes that affect your rights, we may also notify you via the mobile number or email address associated with your account, where available and verified.
Your continued use of the cbc77 platform after any update to this Policy constitutes your acceptance of the revised Policy. We recommend that you review this Policy periodically so that you remain informed about how we are protecting your information.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way cbc77 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and will do our best to address your privacy-related enquiries promptly.
Email us at: [email protected]
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